Privacy Policy
Effective Date: February 21, 2026
Last Updated: February 21, 2026
2Lines Software Corporation (“2Lines Software”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
This policy applies to our website at 2linessoftware.com and to the services we provide to our clients.
1. Information We Collect
1.1 Website Visitors
When you visit our website, we may collect:
- Contact form submissions: Your name, email address, and the content of your message when you contact us through our website.
- Analytics data: Anonymized usage data including pages visited, time on site, referring URL, browser type, device type, and approximate geographic location. This data is collected through cookies and similar technologies.
1.2 Client Data
In the course of providing software development and hosting services to our clients, we may process personal information on behalf of our clients, including:
- End-user information: Names, email addresses, account credentials, and other personal information submitted to applications we build and operate for our clients.
- Usage data: Application logs, access records, and analytics related to client applications.
- Business data: Financial records, operational data, and other information our clients entrust to us.
When we process personal information on behalf of a client, we do so as a data processor under the client's instructions. The client is the data controller and their privacy policy governs how that data is used.
2. How We Use Your Information
2.1 Website Visitor Data
We use information collected from website visitors to:
- Respond to inquiries submitted through our contact form
- Understand how visitors use our website and improve its content
- Maintain the security and performance of our website
2.2 Client Data
We process client data solely to:
- Provide the services described in our agreements with clients
- Maintain the security and availability of client applications
- Comply with legal obligations
We do not use client data for our own marketing, analytics, or any purpose beyond delivering the contracted services.
3. Cookies and Tracking Technologies
Our website uses the following cookies and tracking technologies:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality and security | Session |
| Analytics | Anonymized usage statistics | Up to 26 months |
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website.
4. How We Share Your Information
We do not sell, rent, or trade personal information to third parties.
We may share information with the following categories of service providers who assist us in operating our business:
| Provider Category | Purpose | Data Location |
|---|---|---|
| Cloud infrastructure | Hosting and data storage | North America |
| Email and collaboration | Business communications | United States |
| Analytics | Website usage statistics | United States |
| DNS and security | Website performance and protection | Global (edge network) |
All service providers are bound by contractual obligations to protect personal information and use it only for the purposes we specify.
We may also disclose information when required by law, legal process, or to protect the rights, safety, or property of 2Lines Software, our clients, or others.
5. Data Retention
- Contact form submissions: Retained for 12 months after your last communication with us, then securely deleted.
- Analytics data: Retained in anonymized form for up to 26 months.
- Client data: Retained for the duration of our service agreement with the client, plus 30 days for secure deletion. Backup copies are deleted within 90 days of agreement termination.
6. Data Security
We implement technical and organizational measures to protect personal information, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Multi-factor authentication for all system access
- Quarterly access reviews and vulnerability assessments
- Centralized logging and security monitoring
- Documented incident response procedures
For more detail on our security practices, visit our Trust Center.
7. Your Privacy Rights
7.1 Rights Under PIPEDA (Canada)
If you are a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information
- File a complaint with the Office of the Privacy Commissioner of Canada
7.2 Rights Under the CCPA (California)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Delete your personal information, subject to certain exceptions
- Opt out of the sale of your personal information — we do not sell personal information
- Non-discrimination for exercising your privacy rights
Categories of personal information collected in the past 12 months:
| CCPA Category | Examples | Collected | Sold |
|---|---|---|---|
| Identifiers | Name, email address | Yes (contact form) | No |
| Internet activity | Browsing history, interactions with website | Yes (analytics) | No |
| Professional information | Company name, role (if provided) | Yes (contact form) | No |
To exercise any of these rights, contact us using the information in Section 10 below. We will respond within 30 days (PIPEDA) or 45 days (CCPA).
8. International Data Transfers
Personal information is processed and stored in North America (Canada and the United States). We do not transfer personal information outside of North America unless required to provide our services and with appropriate safeguards in place.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
10. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a privacy-related concern:
Email: john@2linessoftware.com
Mail:
2Lines Software Corporation
Alberta, Canada
We aim to resolve all privacy inquiries within 30 days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised “Last Updated” date. Material changes will be communicated through our website or by email where appropriate.
This privacy policy is provided for informational purposes and should be reviewed by legal counsel to ensure compliance with applicable laws in your jurisdiction.